Redirect Users to a URL After Submission

Send Users to Your Website or Landing Page #

Take full control of the post-submission journey by redirecting users to any URL after form completion. FORMEPIC’s redirect feature lets you send respondents to custom landing pages, external websites, payment processors, or any destination you choose. Perfect for driving traffic to specific offers, continuing multi-step processes, or integrating forms into complex user workflows.

Redirect users seamlessly without showing a thank you page, creating a streamlined experience that keeps momentum going. Direct customers to upsell pages, membership portals, or confirmation pages on your website. Pass form data as URL parameters to personalize the destination page with user information, prefill subsequent forms, or trigger automated workflows based on submission data.

Create sophisticated user journeys that extend beyond form submission. Integrate forms into broader marketing funnels, maintain consistent branding by keeping users on your domain, and track conversion paths through your analytics platform by controlling exactly where users land after submitting.

How to Set Up URL Redirect #

Step 1: Access Thank You Page Settings #

1. Open your form in the Form Builder
2. In the right sidebar, click on the Thank You Page panel
3. The Thank You Page settings will open

Step 2: Select Redirect Option #

1. Choose “Redirect to an external link after submission”
2. A redirect URL field will appear

Step 3: Enter Your Redirect URL #

1. In the Redirect URL field, enter the complete URL where users should be sent
2. Include the full URL starting with https:// (e.g., https://example.com/thank-you)
3. The URL can point to:

• Your website’s thank you page
• A custom landing page
• An external service or platform
• A payment processor
• A membership portal or dashboard
• Any valid web address

Step 4: Test Your Redirect URL #

1. Click the preview link (if available) to verify the URL is correct
2. Copy the URL into a browser to ensure it loads properly
3. Check that the destination page displays correctly

Step 5: Save Your Settings #

1. Click the Save button at the bottom of the Thank You Page panel
2. The redirect is now active
3. Test by submitting your form to verify users are redirected correctly

Redirect Use Cases and Examples #

Example 1: E-commerce Order Confirmation #

Scenario: Direct customers to your website’s order confirmation page

Redirect URL: https://yourstore.com/order-confirmation

Purpose: Show order details, shipping information, and related product recommendations

Example 2: Membership Registration #

Scenario: Send new members to their account dashboard

Redirect URL: https://yourdomain.com/dashboard/welcome

Purpose: Onboard users immediately and encourage platform exploration

Example 3: Lead Magnet Delivery #

Scenario: Redirect to a download page for a free resource

Redirect URL: https://yoursite.com/download/free-ebook

Purpose: Provide immediate access to promised content

Example 4: Event Registration Confirmation #

Scenario: Direct attendees to event details and calendar integration

Redirect URL: https://events.company.com/registration-confirmed

Purpose: Provide event details, add-to-calendar links, and preparation instructions

Example 5: Multi-Step Process Continuation #

Scenario: Continue a multi-step registration or checkout process

Redirect URL: https://yourapp.com/onboarding/step-2

Purpose: Maintain flow through complex user journeys without interruption

Example 6: Payment Processing #

Scenario: Send users to payment gateway after form submission

Redirect URL: https://checkout.stripe.com/your-payment-link

Purpose: Collect payment for services or products ordered through the form

Requirements #

• A valid, publicly accessible URL is required to use the redirect feature
• The destination URL must be a complete address starting with https:// or http://
• The redirect URL field cannot be empty when the redirect option is selected
• Destination pages should be tested to ensure they load correctly for all users

Tips and Tricks #

• Use HTTPS URLs: Secure URLs (https://) provide better security and user trust
• Test Thoroughly: Always test redirects before sharing your form publicly
• Consider Mobile Users: Ensure redirect destinations are mobile-responsive
• Track Conversions: Add UTM parameters to track form submission sources
• Prepare Landing Pages: Create dedicated landing pages optimized for form respondents
• Avoid Redirect Loops: Don’t redirect to a page that contains the same form
• Set Expectations: If redirecting to a payment page, mention this in form instructions
• Use Short URLs: For social sharing, consider using URL shorteners
• Check Load Times: Ensure redirect destinations load quickly to avoid user frustration
• White-list Domains: If using authentication, ensure redirect domains are white-listed
• Consider User Context: Redirect to pages relevant to what users just submitted
• Add Confirmation: If redirect takes time, consider adding “Redirecting…” messaging on your form

Important Notes #

• Redirects happen immediately after successful form submission
• Users will not see a thank you page when redirect is enabled—they go directly to the URL
• Redirect URLs must be valid and accessible or users will see browser errors
• The redirect occurs on the client side (browser), not server side
• If the redirect URL is blocked or incorrect, users will see an error page
• Redirects do not work in preview mode—you must publish the form to test
• FORMEPIC does not control the content or behavior of redirect destination pages
• Users can still use the browser back button to return to your form
• Redirects preserve the original form’s submission—data is still recorded in FORMEPIC
• Cross-origin redirects may trigger security warnings in some browsers
• Redirect settings apply to all form submissions, not specific user segments

Common Issues & Troubleshooting #

Redirect Not Working #

Issue: Users stay on form page after submission instead of being redirected

Solutions:

• Verify you’ve selected “Redirect to an external link” option
• Ensure the redirect URL is complete and starts with https:// or http://
• Click Save after entering the redirect URL
• Check that your browser isn’t blocking redirects (popup blocker settings)
• Test in an incognito/private browser window to rule out extension interference
• Verify the form is published, not in draft mode

Invalid URL Error #

Issue: Error message appears when trying to save redirect URL

Solutions:

• Ensure the URL includes the protocol (https:// or http://)
• Check for typos in the URL
• Remove any spaces before or after the URL
• Verify the URL is a valid web address (test it in a browser first)
• Avoid special characters or malformed URLs

Destination Page Not Loading #

Issue: Redirect works but destination page shows error or doesn’t load

Solutions:

• Test the redirect URL in a browser to confirm it’s accessible
• Check that the destination server is online and functioning
• Verify the URL path is correct (watch for case sensitivity)
• Ensure the destination doesn’t require authentication unless users are logged in
• Check that the destination website allows embedding from external sources

Redirect Happens Too Quickly #

Issue: Users don’t see confirmation before being redirected

Solutions:

• Consider using a thank you page with a “Continue” button instead
• Add a brief delay message on your destination landing page
• Use URL parameters to show custom messaging on the destination page
• Provide confirmation via email in addition to the redirect

Mobile Redirect Issues #

Issue: Redirect works on desktop but not mobile devices

Solutions:

• Test the redirect URL on mobile devices
• Ensure destination page is mobile-responsive
• Check that mobile browsers aren’t blocking redirects
• Verify there are no mobile-specific restrictions on the destination site
• Test in multiple mobile browsers (Safari, Chrome, Firefox mobile)

Redirect Blocked by Browser #

Issue: Browser displays security warning or blocks redirect

Solutions:

• Use HTTPS URLs instead of HTTP for better security
• Ensure destination site has valid SSL certificate
• Check browser console for specific error messages
• Test in different browsers to identify browser-specific issues
• Verify the destination domain isn’t flagged for security concerns