Notification Integrations Available In FORMEPIC

Get Instant Alerts Through 14+ Notification Channels #

FORMEPIC’s notification integrations ensure you never miss an important form submission. With over 14 instant notification channels available—from email alerts to SMS notifications to browser push—you can choose exactly how and when you want to be notified about form activity.

Receive real-time alerts the moment forms are submitted, get instant notifications on your mobile device, and set up multi-channel notification strategies for critical submissions. Every notification integration provides immediate delivery, customizable content, and reliable delivery confirmation so you’re always in the loop.

The advantage? Never miss time-sensitive submissions, respond to inquiries faster, monitor form activity in real-time, and choose notification methods that fit your workflow. FORMEPIC’s notification integrations keep you connected to what matters most.

Available Notification Integrations #

Built-in Email Notifications #

Integration	Description
Email Notifications	Send instant email alerts when forms are submitted

SMS Text Notifications #

Integration	Description
Twilio	Send SMS and voice messages with the most reliable platform
Vonage (Nexmo)	Global SMS and voice communications platform
MessageBird	Omnichannel communications platform for customer engagement
Plivo	Reliable cloud communications platform for SMS and voice
Telnyx	Next-generation communications platform for SMS and voice
ClickSend	Easy-to-use SMS and communication platform
Sinch	Global cloud communications platform for SMS and voice
Infobip	Omnichannel communications platform for global reach
Africa’s Talking	Africa’s leading SMS and payment platform
Textmagic	Business SMS platform for customer communication
BulkSMS	Global SMS service with simple pricing
SimpleTexting	Easy SMS marketing and business messaging platform

Browser Push Notifications #

Integration	Description
Push Notifications	Get browser notifications for new form submissions

…and more notification channels being added regularly.

How Notification Integrations Work in FORMEPIC #

Notification integrations provide instant alerts when specific events occur on your forms:

1. Instant Delivery: Notifications are sent within seconds of form submission
2. Multi-Channel Options: Choose email, SMS, push, or combine multiple channels
3. Customizable Content: Include form data, submission details, and custom messages
4. Conditional Notifications: Only get notified for submissions that meet specific criteria
5. Team Notifications: Route different notifications to different team members
6. Delivery Tracking: Confirm notification delivery and track engagement

Every notification includes relevant submission data, timestamp, and direct links to view full responses.

Setting Up Notification Integrations #

For Email Notifications #

1. Access Email Settings: Open your form builder and click the Email Settings tab
2. Enable Notifications: Toggle on “Instant response alerts”
3. Add Recipients: Enter email addresses for team members who should receive notifications
4. Customize Content: Edit the subject line and message body
5. Include Form Data: Use merge tags like {{name}} or {{email}} to include submission details
6. Set Conditions (Optional): Configure when notifications should be sent based on form responses
7. Test and Enable: Send a test notification, then activate

For SMS Notifications #

1. Choose SMS Provider: Navigate to SMS Settings and select “Add SMS Provider”
2. Configure Credentials: Enter your API key and authentication details
3. Set Up Notifications: Enable “SMS Notifications” for instant alerts
4. Enter Phone Numbers: Add team members’ phone numbers to receive alerts
5. Customize Messages: Write notification message templates
6. Add Form Data: Use merge tags to include key submission details (keep under 160 characters)
7. Test Delivery: Send test SMS notifications
8. Activate: Enable SMS notifications

For Push Notifications #

1. Enable Push: Go to Push Notification Settings in your form builder
2. Grant Permission: Click to allow browser notifications when prompted
3. Configure Notifications: Customize notification title and message
4. Set Triggers: Choose which form events trigger push notifications (new submissions, specific responses, etc.)
5. Test Notifications: Click “Send Test” to verify browser notifications work
6. Activate: Enable push notifications for your forms

AI-Powered Notification Features #

FORMEPIC’s AI Assistant can help you:

• Optimize notification timing to avoid alert fatigue
• Generate notification templates that include the most relevant information
• Set up smart routing to send different notifications to different team members
• Create conditional logic for notifications based on form responses
• Troubleshoot delivery issues automatically
• Recommend notification strategies based on your form usage patterns
• Balance multiple channels to avoid overwhelming recipients

Ask questions like “How do I get SMS alerts only for urgent submissions?” or “What’s the best notification setup for my sales team?” for instant guidance.

Requirements #

To use notification integrations in FORMEPIC:

For Email Notifications: #

1. Valid Email Addresses: Working email addresses for all recipients
2. Email Provider (Optional): Can use FORMEPIC’s built-in email or connect your own provider
3. No Additional Setup: Email notifications work out of the box

For SMS Notifications: #

1. SMS Provider Account: Active account with an SMS platform (Twilio, Vonage, etc.)
2. API Credentials: API key and authentication credentials from your provider
3. Phone Numbers: Valid mobile phone numbers to receive notifications
4. SMS Credits: Sufficient balance in your SMS provider account
5. Phone Number Formatting: Numbers in international format (+1234567890)

For Push Notifications: #

1. Modern Browser: Chrome, Firefox, Safari, or Edge with push notification support
2. HTTPS Connection: Your form must be accessed via HTTPS
3. Browser Permission: Users must grant notification permission
4. Active Browser: Browser must be open to receive notifications (desktop or mobile)

Tips & Tricks #

1. Use multiple channels for critical submissions: Combine email and SMS for high-priority forms to ensure notifications are seen.
2. Keep SMS notifications concise: Include only essential information due to 160-character limits.
3. Set up team-specific routing: Send different notifications to different team members based on submission content.
4. Use conditional notifications: Only notify for submissions that meet specific criteria to avoid alert fatigue.
5. Include direct response links: Add links directly to the submission in your notifications for quick access.
6. Test notification delivery regularly: Ensure notifications are working correctly across all channels.
7. Set quiet hours: For non-urgent forms, disable notifications during off-hours to avoid disturbing team members.
8. Customize notification priority: Use different notification styles for urgent vs. routine submissions.
9. Monitor notification delivery: Check delivery rates to ensure notifications aren’t being blocked or filtered.
10. Use push for immediate attention: Browser push notifications are perfect for time-sensitive alerts.

Important Notes #

• Email Spam Filters: Notification emails can be caught by spam filters. Ensure recipients whitelist your sender address.
• SMS Costs: SMS notifications incur per-message costs with your SMS provider. Monitor usage to control expenses.
• Push Requires Permission: Users must explicitly grant browser notification permission before push notifications work.
• Notification Limits: Be mindful of notification volume. Too many notifications can lead to alert fatigue and ignoring critical alerts.
• Time Zone Awareness: Consider recipient time zones when setting up notification schedules.
• Mobile vs Desktop: Browser push notifications work differently on mobile vs. desktop browsers.
• Delivery Not Guaranteed: While notifications are sent immediately, delivery can be affected by network issues, spam filters, or device settings.
• Privacy Considerations: Ensure notification content complies with privacy regulations, especially when including submitted data.
• Test Mode: FORMEPIC’s test mode allows testing notification setup without sending real notifications.

Common Issues & Troubleshooting #

Email Notifications Not Arriving #

Solution: Check spam folders and junk mail, verify recipient email addresses are correct, ensure notification emails aren’t being blocked by corporate firewalls, whitelist the sender address with your email provider, confirm email notifications are enabled in form settings, and check email provider quotas aren’t exceeded.

SMS Notifications Not Sending #

Solution: Verify SMS provider account has sufficient credits, check phone numbers are in correct international format (+1234567890), ensure API credentials are valid and haven’t expired, confirm sender phone number is properly configured, verify phone numbers haven’t opted out, and check SMS provider status for outages.

Push Notifications Not Appearing #

Solution: Confirm browser notification permission was granted, verify browser supports push notifications (check browser settings), ensure form is accessed via HTTPS (required for push), check that browser is open and active (push only works when browser is running), verify service worker is functioning correctly, and test in different browsers to isolate browser-specific issues.

Too Many Notifications #

Solution: Implement conditional logic to filter notifications by criteria, set up notification digests for less urgent submissions, create team-specific routing to distribute notifications, adjust notification schedules to avoid off-hours alerts, use notification priorities to distinguish urgent from routine, and consider switching to digest emails for high-volume forms.

Delayed Notifications #

Solution: Check SMS provider status for delays, verify email server isn’t experiencing delays, ensure adequate credits/quota in provider accounts, review network connectivity issues, check for rate limiting on your provider account, and consider switching to a more reliable provider if delays persist.

Notifications Missing Form Data #

Solution: Verify merge tags are correctly formatted (e.g., {{field_name}}), check that form field names match merge tag references, ensure form fields have values (merge tags show empty for blank fields), test with actual form submissions (not test data), and review notification template formatting.

Browser Push Not Persistent #

Solution: Understand push notifications only appear when browser is open, for persistent notifications, use SMS or email instead, consider mobile apps for always-on push notifications, inform users they need browser open to receive push, and provide alternative notification methods for critical alerts.

Notification Content Being Cut Off #

Solution: For SMS, keep messages under 160 characters (longer messages cost more), for push notifications, limit title to 50 characters and body to 100 characters, use abbreviations where appropriate without sacrificing clarity, prioritize most important information first, and test notifications across different devices to verify display.