Communication Integrations Available In FORMEPIC

Connect Your Forms to 40+ Leading Communication Platforms #

FORMEPIC offers extensive communication integrations that enable seamless multi-channel engagement with your audience. With over 40 email providers, SMS platforms, and notification services available, you can ensure every form submission triggers the right message through the right channel at the right time.

Send professional emails through enterprise-grade providers, engage customers via SMS with 98% open rates, and deliver instant push notifications directly to browsers. Every communication integration includes delivery tracking, personalization capabilities, and detailed analytics to measure engagement and optimize your messaging strategy.

The advantage? Reach your audience where they are, ensure reliable message delivery with enterprise infrastructure, maintain consistent branding across channels, and track every interaction. FORMEPIC’s communication integrations transform your forms into powerful engagement tools.

Available Communication Integrations #

Email Service Providers (Transactional) #

Integration	Description
SMTP	Send emails using any SMTP email server
SendGrid by Twilio	Deliver emails with SendGrid’s reliable email API
Mailgun	Powerful email API for developers by Mailgun
Amazon SES	Cost-effective email service from Amazon Web Services
Mailchimp Transactional	Reliable transactional email by Mailchimp (Mandrill)
Mailjet	All-in-one email service provider for marketing and transactional emails
Brevo (Sendinblue)	Complete digital marketing platform with transactional email
Postmark	Fast and reliable transactional email delivery
Elastic Email	Affordable email marketing and transactional email platform
Resend	Modern email API built for developers
Google Workspace	Send emails via Google Workspace (Gmail for Business)
Microsoft 365	Send emails via Microsoft 365 (Outlook for Business)

Built-in Email Features #

Integration	Description
Email Notifications	Send instant email alerts when forms are submitted
Email Autoresponder	Send automatic confirmation emails to form respondents
Email Digest	Receive periodic summaries of form responses

SMS & Text Messaging Platforms #

Integration	Description
Twilio	Send SMS and voice messages with the most reliable platform
Vonage (Nexmo)	Global SMS and voice communications platform
MessageBird	Omnichannel communications platform for customer engagement
Plivo	Reliable cloud communications platform for SMS and voice
Telnyx	Next-generation communications platform for SMS and voice
ClickSend	Easy-to-use SMS and communication platform
Sinch	Global cloud communications platform for SMS and voice
Infobip	Omnichannel communications platform for global reach
Africa’s Talking	Africa’s leading SMS and payment platform
Textmagic	Business SMS platform for customer communication
BulkSMS	Global SMS service with simple pricing
SimpleTexting	Easy SMS marketing and business messaging platform

Push Notifications #

Integration	Description
Push Notifications	Get browser notifications for new form submissions

…and more communication platforms being added regularly.

How Communication Integrations Work in FORMEPIC #

Communication integrations enable multi-channel engagement based on form submissions:

1. Email Delivery: Send transactional emails, autoresponders, and notifications through reliable providers
2. SMS Messaging: Engage customers instantly via text with high open rates and immediate delivery
3. Push Notifications: Deliver real-time browser alerts without requiring email or phone numbers
4. Personalization: Insert form field values into messages for personalized communication
5. Conditional Messaging: Send different messages based on form responses
6. Delivery Tracking: Monitor delivery status, open rates, and engagement metrics

Messages are sent in real-time through your chosen provider, with full tracking and detailed analytics on every communication.

Setting Up Communication Integrations #

For Email Providers #

1. Choose Your Provider: Navigate to Email Settings in your form builder and click “Add Email Provider”
2. Configure Credentials: Enter your API key, SMTP settings, or OAuth credentials
3. Set Sender Information: Configure your “from” name and email address
4. Create Email Templates: Design your notification, autoresponder, or digest emails
5. Personalize Content: Use merge tags like {{name}} or {{email}} to insert form data
6. Test Delivery: Send test emails to verify configuration
7. Enable and Launch: Activate your email provider and start sending

For SMS Providers #

1. Select Provider: Go to SMS Settings and click “Add SMS Provider”
2. Enter API Credentials: Add your API key, auth token, or account SID
3. Configure Sender: Set your sender phone number or ID
4. Create SMS Templates: Write notification and autoresponder message templates
5. Map Phone Fields: Select which form field contains recipient phone numbers
6. Test Messages: Send test SMS to verify delivery
7. Activate Integration: Enable and start sending automated SMS

For Push Notifications #

1. Enable Push: Navigate to Push Notification Settings in your form
2. Grant Permission: Allow browser notifications when prompted
3. Customize Messages: Configure notification title and message content
4. Set Triggers: Choose which form events trigger notifications
5. Test Notifications: Send yourself a test notification
6. Activate: Enable push notifications for your forms

AI-Powered Communication Features #

FORMEPIC’s AI Assistant helps you:

• Generate email templates optimized for engagement and deliverability
• Craft SMS messages that fit character limits while maintaining impact
• Write notification copy that drives action
• Recommend the best provider for your specific needs and volume
• Optimize send timing based on audience behavior
• Troubleshoot delivery issues and improve deliverability
• Personalize content dynamically based on form responses
• A/B test message variations to improve performance

Ask questions like “Help me write a confirmation email” or “Which email provider has the best deliverability?” to get instant, expert guidance.

Requirements #

To use communication integrations in FORMEPIC:

For Email Integrations: #

1. Email Provider Account: Active account with your chosen email service
2. API Credentials: API key, SMTP credentials, or OAuth authorization
3. Verified Sender: Verified email address or domain with your provider
4. Sufficient Credits: Adequate email sending credits or quota
5. Email Field: Your form needs an email field (for autoresponders)

For SMS Integrations: #

1. SMS Provider Account: Active account with SMS platform
2. API Access: API key and authentication credentials
3. Phone Number: Active phone number or sender ID with provider
4. SMS Credits: Sufficient balance for message sending
5. Phone Field: Form needs a phone number field (for autoresponders)
6. Compliance: Understanding of SMS regulations and consent requirements

For Push Notifications: #

1. Modern Browser: Chrome, Firefox, Safari, or Edge with push support
2. HTTPS: Your form must be served over HTTPS
3. Browser Permission: Users must grant notification permission
4. Service Worker: Automatically handled by FORMEPIC

Tips & Tricks #

1. Choose the right channel: Use email for detailed content, SMS for urgent matters, and push for immediate alerts.
2. Personalize everything: Always use merge tags to include recipient names and relevant form data.
3. Test across channels: Send test messages through all configured channels before going live.
4. Monitor deliverability: Track bounce rates, open rates, and delivery failures regularly.
5. Segment your audience: Use conditional logic to send different messages to different groups.
6. Optimize send times: Consider time zones and typical engagement patterns.
7. Keep subject lines compelling: For email, write clear, engaging subject lines under 50 characters.
8. Include clear CTAs: Every message should have a clear call-to-action.
9. Maintain consistent branding: Use consistent tone, style, and visual elements across channels.
10. Track and iterate: Use analytics to understand what works and continuously improve.

Important Notes #

• Deliverability Matters: Choose providers with strong deliverability reputations to ensure messages reach inboxes.
• Compliance is Critical: For marketing messages, ensure compliance with CAN-SPAM (email) and TCPA/GDPR (SMS).
• Costs Vary: Email and SMS costs vary by provider and volume. Review pricing before selecting a provider.
• Authentication Required: Email providers require domain authentication (SPF, DKIM, DMARC) for best deliverability.
• SMS Character Limits: Standard SMS is 160 characters. Longer messages cost more.
• Push Permission: Users must explicitly grant browser notification permission.
• Rate Limits: Most providers have sending rate limits. Ensure your volume stays within limits.
• Provider Reputation: Your sending reputation affects deliverability. Avoid spam complaints and bounces.
• Test Mode: FORMEPIC’s test mode lets you test communications without sending real messages.

Common Issues & Troubleshooting #

Emails Going to Spam #

Solution: Verify your domain with SPF, DKIM, and DMARC records, maintain a clean email list and remove bounces, avoid spam trigger words in subject and content, ensure consistent sending volume, use a reputable email provider, and warm up new domains gradually.

SMS Not Delivering #

Solution: Verify phone numbers are in correct international format (+1234567890), check sender ID is registered if required, ensure SMS credits are sufficient, confirm recipient hasn’t opted out, verify carrier supports SMS in target region, and check for content that might be filtered as spam.

Low Email Open Rates #

Solution: Improve subject lines to be more compelling, optimize send timing for your audience, segment your list for relevance, remove inactive subscribers, ensure sender name is recognizable, test different content approaches, and personalize messages with recipient data.

Push Notifications Not Showing #

Solution: Verify browser supports notifications, check that user granted permission, ensure form is served over HTTPS, confirm notification settings are enabled in FORMEPIC, test in different browsers, and verify service worker is properly configured.

High Bounce Rates #

Solution: Implement double opt-in for email collection, validate email addresses in real-time, remove hard bounces immediately, use email verification services, maintain list hygiene, avoid purchased email lists, and monitor bounce rates by provider.

Authentication Errors #

Solution: Verify API credentials are correct and haven’t expired, check that account status is active, ensure proper permissions are set, re-authorize OAuth connections if needed, and confirm IP whitelisting if required.

Message Formatting Issues #

Solution: Test messages across different email clients and devices, use responsive email templates, avoid complex HTML in SMS, check that merge tags populate correctly, preview before sending, and use plain text fallbacks for email.

Delivery Delays #

Solution: Check provider status for any outages, verify rate limits aren’t being hit, optimize content size and complexity, consider switching to a faster provider, implement queueing for large volumes, and monitor provider SLAs.