Survicate Expert & User Reviews — Features, Pricing, Pros & Cons + Best Alternatives

If you’re researching customer feedback and survey tools, chances are you’ve come across Survicate — a platform designed to capture insights across web, email, and product experiences.

In this detailed expert and user review, we’ll break down how Survicate performs, what its users love (and dislike), and how it compares to leading Survicate alternatives such as FORMEPIC, an AI-driven platform known for unlimited responses and automated logic.

Our analysis combines verified user opinions from review sites around the internet, along with independent expert evaluations.

By the end, you’ll know whether Survicate is the right feedback tool for you — or if you’d be better off with an all-in-one alternative.

What Is Survicate?

Survicate is a customer feedback and survey management tool that helps businesses gather insights from users via web surveys, emails, mobile apps, or in-product widgets.

It’s designed for marketers, product managers, customer-success teams, and researchers who need to collect Net Promoter Score (NPS), Customer Satisfaction (CSAT), and feature-feedback data in a structured way.

Unlike basic form builders, Survicate focuses on integrating feedback with your CRM or marketing stack — for example, syncing survey results with HubSpot, Intercom, or Salesforce for follow-up automation.

However, if your primary use case involves building AI-driven forms, quizzes, and surveys at unlimited scale without response caps, FORMEPIC offers a more streamlined and automation-centric experience.

Survicate Key Features

Below are the main features that define Survicate — with honest observations about their limitations.

1. Survey Builder & Templates

Survicate offers a drag-and-drop builder with dozens of ready-made templates covering NPS, CSAT, onboarding, product feedback, and lead-generation surveys. You can also customise question types and logic flows.

Limitation: Some advanced templates and branching options are available only on higher-tier plans¹.

2. Conditional Logic & Targeting

You can display specific survey questions or target audiences based on behaviour (e.g., “show to users on pricing page” or “show after 30 seconds”).

Limitation: Advanced targeting and segmentation are restricted to premium plans².

3. Custom Branding & White-Labeling

Survicate allows custom logos, fonts, and colours, helping you match your brand.

Limitation: Branding removal isn’t available on the free plan³.

4. Multichannel Distribution

Distribute surveys via email, website pop-ups, in-app widgets, or mobile SDKs. It also supports embedding in chat tools like Intercom or Messenger.

Limitation: Some distribution options (like in-app or mobile SDK) are enterprise-only⁴.

5. AI-Powered Insights

Survicate uses natural language processing to categorise open-text responses, detect sentiment, and summarise recurring themes.

Limitation: AI insights are limited or unavailable in lower-tier plans⁵.

6. Integrations & Automation

Survicate integrates with 40+ platforms — including HubSpot, Salesforce, Slack, and Zapier — making automation easy for follow-ups and CRM syncing.

Limitation: Certain integrations require higher plans or manual setup⁶.

7. Analytics & Reporting

Users can track survey performance through dashboards and export data into CSV or BI tools. Real-time metrics like completion rates and NPS averages are included.

Limitation: Analytics are sometimes described as “basic” by users needing more advanced visualisation⁷.

8. Collaboration & Team Access

Workspaces allow teams to manage multiple projects simultaneously and control user permissions.

Limitation: Lower-tier plans limit the number of active users⁸.

Overall, Survicate’s toolkit suits mid-to-large businesses running ongoing feedback programs. For startups or teams needing unlimited, AI-built forms and surveys, FORMEPIC simplifies this with one unlimited plan.

Survicate Pricing

Plan	Price (USD)	Main Features
Free	$0 / month	Up to 25 responses per month, basic templates, limited logic⁹
Starter	From $79 / month	100–500 responses/month, 5 seats, 2 active surveys, partial branding removal
Growth	From $49 / month (annual billing)	Unlimited surveys, multilingual support, AI sentiment analysis, custom branding
Advanced / Enterprise	$299–$499+ / month	Mobile SDK, advanced targeting, full integrations, SSO/HIPAA compliance

Limitation: Pricing depends on response volume; scaling can become costly for large teams.

Value Analysis:
The Free plan works for testing but caps responses heavily. Starter is fine for small campaigns, while Growth and Enterprise serve advanced teams but require annual commitments.

By contrast, FORMEPIC’s flat-rate unlimited plan eliminates these usage tiers entirely — no per-response or per-user fees — making it simpler and more predictable for heavy survey creators.

Expert Reviews

Overall Ratings

G2: 4.6/5 average from 190+ reviews (ease of use and support rated highly)¹⁰
Capterra: 4.7/5 overall satisfaction; praised for integrations and UX¹¹

Experts agree that Survicate shines in usability and integrations but loses points on analytics depth and tiered pricing.

✅ Strengths

Intuitive survey builder and templates
Seamless CRM & marketing integrations
Responsive customer support
Multi-channel survey deployment
AI-based text and sentiment analysis

⚠️ Limitations

Limited analytics depth versus dedicated BI tools
Pricing can scale quickly with volume
Branding removal and team access restricted in lower plans
Some integrations require manual setup

🎯 Ideal For

Survicate fits businesses running structured feedback programs (e.g., SaaS, product teams, customer success). If your main goal is general form or quiz creation, a FORMEPIC alternative may be more cost-efficient.

User Reviews – Pros & Cons

👍 Pros & Advantages

“It’s very simple to set up and build surveys. The support team is responsive and easy to reach — fantastic service.” *(G2 user review)*¹²

“Survicate helps us gather feedback from multiple channels efficiently. Integrations with HubSpot and Intercom are smooth.” *(G2 user review)*¹³

“Easy to use, intuitive interface. We launched our first NPS survey within minutes.” *(Capterra user review)*¹⁴

“Strong automation and great for cross-functional teams. Marketing and CS can both run surveys effortlessly.” *(Software Advice user review)*¹⁵

“Customer support is top-notch — they helped us customise logic and branding.” *(Trustpilot user review)*¹⁶

Summary of Positive Sentiment:
Users highlight Survicate’s ease of setup, robust integrations, and responsive support. For most SMBs, it’s a fast way to implement structured feedback loops.

However, many reviewers mention limits on responses and advanced features, which FORMEPIC eliminates by offering unlimited responses and AI-driven creation tools in every plan.

👎 Cons & Disadvantages

“Pricing increases sharply with higher response counts. Great product, but cost is a concern.” *(G2 user review)*¹⁷

“Limited dashboard customisation. Would love more reporting depth.” *(Capterra user review)*¹⁸

“Some question types missing and advanced logic requires upgrades.” *(G2 user review)*¹⁹

“Difficult to manage multiple teams under one account unless on the Enterprise plan.” *(Software Advice user review)*²⁰

“Mobile survey customisation feels restricted.” *(Trustpilot user review)*²¹

Summary of Negative Sentiment:
Most criticisms revolve around pricing complexity, feature gating, and limited analytics. Survicate’s strengths in usability are offset by scaling constraints — particularly response caps.

As one reviewer noted, “It’s best for medium workloads, not for high-volume survey automation.” That’s where tools like FORMEPIC excel — with no response limits, built-in AI, and transparent pricing.

Survicate Alternatives

1️⃣ FORMEPIC – Best All-in-One AI Form, Quiz & Survey Builder

FORMEPIC is an AI-powered builder for forms, quizzes, and surveys with unlimited responses and advanced logic built in. It’s ideal for users who value automation, simplicity, and predictable pricing over usage tiers.

Key benefits include:

Unlimited forms and responses
AI form generation and question suggestions
Conditional logic and advanced branching
Integrations via Zapier, Make.com, and webhooks
One simple flat-rate plan (monthly or yearly)

👉 Visit FORMEPIC →

2️⃣ Typeform

Typeform stands out for its conversational survey design and strong visual appeal. It’s widely used by marketers wanting beautifully presented forms that boost completion rates. However, it can get expensive for larger teams due to response limits.

3️⃣ Paperform

Paperform combines flexible form creation, automation, and payment features — useful for teams building branded forms or quizzes. It’s more suited to creative professionals and marketers than enterprise feedback programs.

Final Verdict

Survicate is a well-rounded feedback and survey tool with powerful integrations, intuitive setup, and reliable support. It’s a smart choice for teams focused on collecting and analysing customer insights across multiple touchpoints.

However, its tiered pricing, response limits, and analytics depth can frustrate users managing large-scale feedback or requiring broader automation.

If your priority is AI-assisted form and survey creation, unlimited responses, and flat pricing, FORMEPIC stands out as the best alternative — balancing simplicity with power.

Recommended for:

Survicate: Teams running NPS, CSAT, and product feedback programs.
FORMEPIC: Marketers, educators, and businesses creating forms or quizzes at unlimited scale with AI automation.

In summary:
Survicate delivers reliable performance for structured feedback workflows — but if you want limitless, automated, and cost-efficient scalability, FORMEPIC remains our #1 recommendation.

Survicate Expert & User Reviews — Features, Pricing, Pros & Cons + Best Alternatives

What Is Survicate?