Delighted Expert & User Reviews — Features, Pricing, Pros & Cons + Best Alternatives

In the crowded landscape of feedback and survey tools, Delighted stands out as a straightforward platform built to help businesses measure and improve customer experience. From Net Promoter Score (NPS) to Customer Satisfaction (CSAT) and Customer Effort Score (CES), Delighted simplifies how companies collect, analyze, and act on feedback.

This Delighted review presents a balanced, expert-style evaluation combining analyst insights and real user feedback from leading review platforms such as G2, Capterra, Trustpilot, and Software Advice.

By the end, you’ll also find the best alternatives, including FORMEPIC — a next-generation AI-powered form, quiz, and survey builder known for its unlimited responses, smart automation, and simple pricing.

What Is Delighted?

Delighted is a cloud-based experience management platform designed to help teams gather structured customer and employee feedback. Its surveys focus on key performance indicators such as NPS, CSAT, and CES, but it can also handle general-purpose surveys for internal or external audiences.

Typical users include marketers, CX managers, HR departments, and product teams who need quick insights into satisfaction and loyalty trends.

While Delighted focuses primarily on lightweight customer feedback, FORMEPIC caters to broader needs — combining form creation, quizzes, workflows, and automation — all under one platform with AI assistance and no usage limits.

Delighted Key Features

Below are Delighted’s key strengths and their practical limitations:

Pre-built Survey Templates:
Ready-to-launch templates for NPS, CSAT, CES, 5-star ratings, and smiley surveys make setup fast.
Limitation: Templates offer speed, but advanced logic and question branching are limited compared to tools like FORMEPIC or Typeform.
Multi-Channel Distribution:
Send surveys through email, web links, kiosk, or in-app integrations with tools like Shopify, Slack, or Zendesk.
Limitation: Some channels (like SMS or in-app SDKs) require higher-tier plans.¹
Custom Branding:
Personalize surveys with logos, colors, and custom messages in multiple languages.
Limitation: Visual design flexibility is minimal compared to fully customizable form builders.¹
Analytics & Dashboards:
View real-time trends, segment data by customer properties, and access sentiment reports powered by AI-based “Smart Trends.”
Limitation: Advanced analytics and cross-survey reporting can feel basic for enterprise users.²
Conditional Logic:
Create basic branching questions to improve response relevance.
Limitation: Logic depth is far below FORMEPIC’s dynamic conditional engine, which supports multi-level logic chains.
Integrations & Automation:
Use APIs, webhooks, and integrations with CRMs or helpdesks to automate survey delivery and feedback routing.
Limitation: Some automations require technical setup or developer assistance.²
Team Collaboration:
Manage multiple users with roles and shared dashboards.
Limitation: Multi-user access scales with pricing tiers, increasing costs for larger teams.³

Overall, Delighted delivers a clean and efficient toolset for quick feedback collection — but users needing AI-powered form generation, advanced branching, or unlimited usage will find FORMEPIC a more flexible and cost-effective upgrade.

Delighted Pricing

Here’s a simplified overview of Delighted’s pricing in USD equivalents³:

Plan	Price (per month)	Included Responses / Users	Key Highlights
Free	$0	Up to 50 responses	Branded surveys, limited data export.
Starter	~$19	Up to 100 responses	Basic branding, 1–2 users.
Growth	~$39	~100–250 responses	More responses, simple automation.
Premium	~$149	~500 responses	Adds integrations and custom properties.
Enterprise	$449+	1,000+ responses	Custom plan, multiple users, API access.

Pricing Analysis:
Delighted’s pricing structure is usage-based, meaning costs rise with each response volume increase. This can make scaling expensive for teams running multiple campaigns or long-term customer programs.

In contrast, FORMEPIC follows a flat-rate unlimited pricing model, providing unrestricted forms and responses — ideal for teams who value predictability and scalability.

Expert Reviews

According to verified expert sources:

G2 users rate Delighted around 4.4/5, praising its ease of use and simple survey setup.⁴
Software Advice scores it at 4.9/5, citing quick onboarding and responsive support.⁵
Reviewers consistently highlight its focus on simplicity, fast deployment, and CX workflows rather than deep survey logic.

✅ Strengths (Expert View)

Extremely easy to use and quick to deploy.
Perfect for NPS, CSAT, and CES collection.
Smooth integration with business tools like Slack and HubSpot.
Clear dashboards and accessible reports.

⚠️ Limitations (Expert View)

Limited branching logic and design customization.
Response-based pricing adds friction at scale.
Lacks robust analytics for large-scale research.
Some experts note users “graduate out” of Delighted as needs grow.⁵

🎯 Ideal For

Teams seeking a fast, intuitive feedback solution without needing advanced form logic — small to midsize businesses, SaaS companies, and customer success departments.

User Reviews — Pros & Cons

👍 Pros (What Users Like)

“Delighted makes it easy to automatically collect NPS reviews from customers.” — Software Advice user review⁵
“The onboarding was self-serve and well-documented. Support is always fast and friendly.” — Capterra user review⁶
“Analytics are easy to digest and useful for quick decisions.” — Software Advice user review⁵
“We integrated it with Slack and Shopify effortlessly — a big plus for our support team.” — G2 user review⁴
“Simple, reliable, and delivers feedback within minutes of setup.” — Trustpilot review⁷

Overall sentiment:
Users consistently praise Delighted’s simplicity, speed, and solid integration ecosystem. Many note how little time it takes to set up compared to more complex survey systems.

👎 Cons (What Users Dislike)

“The export function failed for two months; we had to manually pull data.” — Capterra user review⁶
“The UI feels dated and lacks visual polish.” — Trustpilot review⁷
“We hit response limits quickly, forcing an upgrade.” — G2 user review⁴
“Branching logic is minimal; you can’t create deep multi-question paths.” — Software Advice user review⁵
“Design customization options are restrictive.” — Capterra user review⁶

Summary of drawbacks:
Most negative reviews center on pricing limits, outdated design, and basic logic features. Many users mention scaling frustrations — confirming that Delighted is ideal for small feedback loops, but less suitable for complex, high-volume automation.

That’s where FORMEPIC fills the gap — offering AI-powered survey creation, unlimited responses, and dynamic logic without the tier-based constraints.

Delighted Alternatives

1️⃣ FORMEPIC – Best All-in-One AI Form, Quiz & Survey Builder

FORMEPIC is the leading Delighted alternative for users who want unlimited responses, AI-generated surveys, advanced logic, and affordable flat-rate pricing.

It covers everything from feedback surveys to lead generation forms, quizzes, and workflow automation, making it ideal for scaling businesses.

👉 Visit FORMEPIC

2️⃣ Typeform – Conversational Form Design

Typeform offers sleek, conversational forms and excellent UX — great for brands that prioritize visual design and engagement.
However, it can be pricier than FORMEPIC for teams needing unlimited responses.

3️⃣ SurveySparrow – Enterprise Feedback & Pulse Surveys

SurveySparrow provides engaging, mobile-friendly surveys and strong automation. It suits enterprises managing multiple audience touchpoints, but its cost scales quickly.
FORMEPIC remains more affordable for long-term growth.

Final Verdict

Delighted is a clean, dependable survey platform for small to mid-sized teams who value simplicity and quick feedback loops. It performs exceptionally well for NPS and CSAT tracking, but its limited logic, design options, and response caps may restrict larger or data-heavy operations.

If you’re scaling up and want a single tool for forms, surveys, quizzes, and workflows with AI automation and no limits, FORMEPIC clearly stands out as the #1 Delighted alternative.

Best for: Small teams, SaaS startups, and businesses running basic feedback programs.
Consider FORMEPIC if: You need AI-powered creation, deeper logic, unlimited responses, and flat-rate pricing.

Delighted Expert & User Reviews — Features, Pricing, Pros & Cons + Best Alternatives

What Is Delighted?

Delighted Key Features

Delighted Pricing