Connect Your Forms to 12+ Leading SMS Platforms #
FORMEPIC offers extensive SMS and text messaging integrations, enabling you to send instant notifications, autoresponders, and marketing messages directly from your forms. With over 12 global SMS providers available, you can choose the perfect platform for your needs, whether you require enterprise-grade delivery, regional expertise, or cost-effective solutions.
Instantly engage respondents through text messages, send real-time alerts to your team, and automate follow-up communications. Every SMS integration supports transactional messages, bulk sending, and detailed delivery tracking. Connect your favorite SMS platform in minutes—no complex coding required.
The advantage? Real-time customer engagement, higher open rates than email (98% vs 20%), immediate delivery confirmation, and the ability to reach customers anywhere. FORMEPIC’s SMS integrations ensure your messages get delivered reliably while providing detailed analytics on every message sent.
Available SMS & Text Integrations #
| Integration | Description |
|---|---|
| Twilio | Send SMS and voice messages with the most reliable platform |
| Vonage (Nexmo) | Global SMS and voice communications platform |
| MessageBird | Omnichannel communications platform for customer engagement |
| Plivo | Reliable cloud communications platform for SMS and voice |
| Telnyx | Next-generation communications platform for SMS and voice |
| ClickSend | Easy-to-use SMS and communication platform |
| Sinch | Global cloud communications platform for SMS and voice |
| Infobip | Omnichannel communications platform for global reach |
| Africa’s Talking | Africa’s leading SMS and payment platform |
| Textmagic | Business SMS platform for customer communication |
| BulkSMS | Global SMS service with simple pricing |
| SimpleTexting | Easy SMS marketing and business messaging platform |
…and more SMS platforms being added regularly.
How SMS Integrations Work in FORMEPIC #
When someone submits your form, FORMEPIC can automatically send SMS messages through your connected provider. You can:
- Send instant notifications to your team when forms are submitted
- Deliver confirmation messages to respondents via SMS autoresponders
- Trigger marketing messages based on form responses
- Send personalized content using form field data
- Set up conditional SMS that only send based on specific answers
- Track delivery status for every message sent
Each SMS is sent in real-time, with full tracking of delivery status, delivery time, and any failures, ensuring you never miss critical communications.
Setting Up SMS Integrations #
Step 1: Choose Your SMS Provider #
Navigate to the Integrations page and browse the SMS & Text category. Select the provider that best fits your needs based on:
- Geographic coverage requirements
- Pricing and volume needs
- Specific features (two-way messaging, number lookup, etc.)
- Existing accounts you may have
Step 2: Connect Your Provider #
Click “Add SMS Provider” and select your chosen platform. Enter your API credentials:
- Most providers require an API Key or Auth Token
- Some need Account SID or Service ID
- Enter your sender phone number or ID
- Configure any additional provider-specific settings
Step 3: Configure SMS Settings #
In your form’s SMS Settings panel:
- Enable SMS notifications and/or autoresponders
- Choose which phone number field to send to (for autoresponders)
- Customize your message content
- Insert form field values using merge tags like {{name}} or {{email}}
- Set up conditional logic if needed
- Configure sender information
Step 4: Test and Launch #
- Use the Test SMS feature to send yourself a sample message
- Verify delivery and formatting
- Check that merge tags populate correctly
- Monitor delivery reports
- Enable the integration when ready
AI-Powered SMS Features #
FORMEPIC’s AI Assistant can help you:
- Generate message templates optimized for SMS character limits
- Suggest personalization strategies based on your form fields
- Optimize delivery timing for better engagement
- Recommend the best provider for your specific use case
- Troubleshoot delivery issues automatically
- Analyze message performance and suggest improvements
Simply ask the AI Assistant questions like “Help me create an SMS autoresponder” or “Which SMS provider is best for Europe?” and receive instant, actionable guidance.
Requirements #
To use SMS integrations in FORMEPIC:
- Active SMS Provider Account: Sign up with your chosen SMS platform and obtain API credentials
- Verified Sender Identity: Most providers require verifying your phone number or sender ID
- Sufficient Credits: Ensure your SMS provider account has adequate balance or credits
- Phone Number Field: Your form needs a phone number field (for autoresponders)
- Compliance Knowledge: Understand SMS marketing regulations in your target regions (TCPA, GDPR, etc.)
- Opt-in Consent: For marketing messages, ensure you have explicit consent from recipients
Tips & Tricks #
- Keep messages concise: SMS has character limits (typically 160 characters). Be clear and direct.
- Use merge tags wisely: Personalize messages with {{name}} or other form fields, but test thoroughly.
- Include opt-out information: For marketing messages, always include an opt-out option (e.g., “Reply STOP to unsubscribe”).
- Test across devices: Send test messages to different phones to verify formatting.
- Monitor delivery rates: Check your SMS provider dashboard regularly for delivery statistics.
- Time your messages: Consider time zones when sending automated messages.
- Use URL shorteners: If including links, use shortened URLs to save characters.
- Set up fallback options: Configure email notifications as a backup if SMS delivery fails.
- Segment your audience: Use conditional logic to send different messages to different groups.
- Track ROI: Use unique tracking links or codes in SMS to measure campaign effectiveness.
Important Notes #
- Character Limits: Standard SMS messages are limited to 160 characters. Longer messages may be split or charged as multiple messages.
- Costs Vary: SMS pricing varies by provider and destination country. Check your provider’s pricing for your target regions.
- Delivery Times: While most SMS messages deliver instantly, delays can occur based on network conditions or carrier issues.
- International Sending: Sending to international numbers often costs more and may require additional setup.
- Compliance Requirements: SMS marketing is heavily regulated. Ensure compliance with TCPA (US), GDPR (EU), and local laws.
- Opt-in Required: For marketing messages, you must have explicit opt-in consent from recipients.
- Sender ID Restrictions: Some countries don’t support custom sender IDs, and some providers require pre-registration.
- Test Mode Available: FORMEPIC includes a test mode for trying SMS features without sending actual messages or incurring costs.
Common Issues & Troubleshooting #
SMS Not Sending #
Solution: Check your API credentials, verify your provider account has sufficient credits, ensure the recipient phone number is in the correct format (international format recommended: +1234567890), and confirm your sender ID is approved.
Messages Being Blocked or Filtered #
Solution: Avoid spam trigger words, ensure you have opt-in consent, register your sender ID if required, and check that your message content complies with carrier guidelines.
High Message Costs #
Solution: Choose the right provider for your target regions, consider providers with better rates for your volume, use message scheduling to take advantage of off-peak pricing, and optimize message length to avoid multi-part messages.
Delivery Reports Showing Failures #
Solution: Verify phone numbers are valid and active, check that you’re using the correct country code, ensure the number hasn’t opted out, and confirm the carrier supports SMS in that region.
Character Encoding Issues #
Solution: Use Unicode support if sending special characters or emojis (note: reduces character limit to 70), test messages with different character sets, and consider using standard ASCII characters for better compatibility.
Cannot Receive Replies #
Solution: Ensure you’ve enabled two-way messaging with your provider, verify your phone number supports inbound messages, configure webhook URLs for receiving replies, and check that your provider plan includes two-way messaging.
Sender ID Not Appearing #
Solution: Check if the destination country supports custom sender IDs, register your sender ID if required by regulations, use a phone number instead in countries that don’t support alphanumeric IDs, and verify your provider supports sender ID customization.
Compliance Violations #
Solution: Always obtain explicit opt-in consent, include clear opt-out instructions in marketing messages, maintain opt-out lists and honor requests immediately, keep records of consent, and consult with legal counsel for specific compliance questions.
